Sales Policy

Effective Date: March 10, 2025

At SURECITY, we are committed to providing high-quality, safe, and stylish baby accessories to parents around the world. Our Sales Policy is designed to ensure a smooth, transparent, and trustworthy shopping experience for all customers. By making a purchase on our website https://surecity.xyz/, you agree to the terms and conditions outlined below.

1. Product Availability

All products displayed on our website are subject to availability. While we strive to keep our inventory up-to-date, there may be instances where a product is temporarily out of stock. In the event that an item you’ve ordered is unavailable, we will notify you promptly and offer alternatives, or provide a full refund if preferred.

2. Pricing

We take great care in providing accurate pricing for all products listed on our website. All prices are listed in GBP (Great British Pounds), and SURECITY reserves the right to change prices without prior notice. Prices do not include taxes or shipping costs, which will be calculated at checkout based on the delivery address.

  • Promotions and Discounts: From time to time, we may offer special promotions or discounts on selected items. These discounts are valid for a limited time and cannot be combined with other offers unless explicitly stated.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through our trusted payment gateways. We do not store your payment information, and all transactions are encrypted for your protection.

4. Order Confirmation

After placing an order on our website, you will receive an order confirmation email. This email will include the details of your purchase, such as the items ordered, total price, and estimated delivery date. Please review this information carefully to ensure everything is correct.

5. Shipping and Delivery

We offer fast and reliable shipping to most locations. Shipping costs will be calculated at checkout, based on your delivery address and the size of your order.

  • Standard Shipping: Delivery times typically range from 3–7 business days within the UK.
  • International Shipping: Delivery times may vary depending on the destination country.

Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

6. Order Cancellations

If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order is processed and shipped, it cannot be canceled. However, if you cancel your order before it is shipped, we will issue a full refund to your original payment method.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items. For more information, please refer to our detailed Return and Refund Policy.

Exchanges: If you would like to exchange an item, please follow the same return procedure. We will send the replacement item once the returned product has been received.

8. Sales Tax

Sales tax is calculated based on the shipping address provided during checkout. The applicable tax will be added to your order total before payment is processed. For international orders, customs duties and taxes may apply, and customers are responsible for paying any additional fees.

9. Customer Support

If you have any questions or concerns regarding your order or our products, our customer support team is available to assist you. You can reach us by: