Shipping Policy

Effective Date: March 10, 2025

At SURECITY, we strive to provide fast and reliable shipping for all of our customers. This Shipping Policy outlines our shipping procedures, delivery times, and costs. By placing an order on our website https://surecity.xyz/, you agree to the terms of this policy.

1. Order Processing

All orders are processed during business hours (Monday–Friday, excluding public holidays). Orders placed outside of business hours will be processed on the next business day. We aim to process all orders within 1-2 business days after the order is confirmed.

Please note that orders placed during peak seasons or promotional periods may experience slight delays.

2. Shipping Rates

Shipping rates are calculated at checkout based on your location, the size of your order, and the shipping method selected. We offer several shipping options to suit your needs:

  • Standard Shipping (3–7 business days within the UK)
  • Express Shipping (1–3 business days within the UK)
  • International Shipping (varies by destination)

3. Free Shipping

We offer free standard shipping on orders over a certain amount within the United Kingdom. This offer is automatically applied at checkout for eligible orders. For more information on free shipping eligibility, please refer to the checkout page.

4. Delivery Times

  • Domestic (United Kingdom):
    Delivery times for domestic orders typically range from 3–7 business days depending on your location and the shipping method selected. Orders placed on weekends or public holidays will be processed the next business day.

  • International Shipping:
    For international orders, delivery times vary depending on the destination country and customs processing. Typically, international shipping takes between 7–21 business days. Please note that customs duties and taxes may apply depending on your country, and customers are responsible for any additional fees.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

6. Shipping Restrictions

Currently, we ship to most countries worldwide. However, some remote areas may have restricted shipping options. If we are unable to ship to your location, we will notify you before processing your order and offer an alternative solution.

7. Lost or Damaged Items

We take great care in packing and shipping your order. However, if your item arrives damaged or if you suspect it has been lost during shipping, please contact our customer service team immediately at contact@surecity.xyz or call 079 8761 9669. We will investigate the issue and provide a resolution, which may include sending a replacement or issuing a refund.

8. Shipping to PO Boxes

We are able to ship to most PO Box addresses within the UK. However, please note that certain carriers may not support deliveries to PO Boxes for international shipments. If this is the case, we will reach out to you for an alternative delivery address.

9. Customs and Import Duties

For international orders, please be aware that you may be required to pay customs duties, taxes, or fees upon delivery, depending on the destination country. These additional charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information.

10. Shipping Errors or Delays

While we make every effort to ensure timely delivery, SURECITY is not responsible for shipping delays caused by the carrier or other external factors, such as weather, customs processing, or public holidays. If your order is delayed or if you experience shipping issues, please reach out to our customer service team for assistance.

11. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns regarding your order, shipping rates, or delivery times, please don’t hesitate to contact us: